Privacy Policy
This Privacy Policy ("Privacy Policy") sets out how Ziyang Alliedstar Medical Equipment Co., Ltd. (hereinafter referred to as "Alliedstar", the "Company", or "we") collects, uses, discloses, and processes information related to the operation and use of our devices ("Devices") and the related AS Connect subscriptions and software services (collectively, the "Services") through the AS Connect App.
1. Purpose of This Privacy Policy
This Privacy Policy is intended to explain how we use and process your personal information that may be collected from you or obtained from third parties, and the purposes for which we process your personal information. This Privacy Policy is intended to inform you of what personal information we process, your rights, and the requests you may make in relation to your personal information under the laws applicable in your place of residence. This Privacy Policy is also intended to help you make informed decisions when using our Services and App. Please take some time to read and understand this Privacy Policy. If you use the AS Connect App in Mainland China, we specifically remind you to read the Appendix: Supplementary Information Applicable to Natural Persons in Mainland China, so that you may understand how we process your personal information in accordance with applicable laws and regulations.
Please note that this Privacy Policy should be read together with our Terms and Conditions and Cookie Policy. For more information, please click here.
In this Privacy Policy, "personal information" means "all kinds of information, recorded by electronic or other means, related to identified or identifiable natural persons." Examples include, but are not limited to, name, ID card number, location information, online identifiers (such as IP address), or other factors specific to an individual, such as appearance.
Please note that this Privacy Policy applies only to personal information that you provide directly to us or that we obtain directly from you. It does not apply to personal information collected when you communicate with third parties not controlled by Alliedstar or use their products or services. We encourage you to review the privacy policies of any such third parties to understand how they may collect and use your information. In addition, customers using our Services are themselves responsible for how they collect and use personal information, including when processing personal information through the Services and the App. Alliedstar provides customers with written privacy assurances regarding such personal information and will comply with the terms of the privacy agreements entered into with customers when processing personal information on their behalf.
2. Information We Collect, How We Collect It, and Retention Period
The information we collect and store depends on how you use the Devices, Services, and AS Connect App. The types of information we collect through the AS Connect App are set out in the table below.
| When We Collect Information | What Information We Collect | Retention Period |
| Using your registered AS Connect account in the AS Connect App | Email address/mobile phone number, username, new account password, company name (clinic or lab), company address | Please refer to Section 7 of this Privacy Policy: Security, Data Storage and Retention. |
| Communicating with you and responding to your inquiries or questions through the AS Connect App | Email address, name, phone number | |
| Using our customer support services to fix software bugs/failures or other device failures | Email address, name, phone number | |
| Investigating, reporting, and responding to security and product quality issues, product failures, or user errors | Email address, name, phone number, address, marketing and communication preferences | |
| Managing and maintaining App quality (including troubleshooting, data analysis, testing, system maintenance, support, data reporting, and hosting) | Your unique ID generated by the system when you register, email address, name, phone number, address, OS version information, device manufacturer, device model, and other basic device information | |
| Managing our relationship with you, for example: notifying you of changes to our terms or privacy policy; allowing you to contact us through our App; and sending you service-related information by email (for example, about software updates). We may need to notify you from time to time about updates to our App, Services, and Devices. We may use your personal information to contact you in this way. | Email address, name, phone number, address, IP address, your login data, OS version information, device manufacturer, device model, and other basic device information | |
| Fulfilling legal obligations, for example to satisfy internal record-keeping and regulatory requirements and comply with legal provisions; or disclosing information during legal proceedings or government investigations | Email address, name, phone number, marketing and communication preferences | |
| Reviewing statistical data and tracking reports related to the use of Alliedstar Devices and Services | Email address, name, phone number, OS version information, device manufacturer, device model, and other basic device information |
3. Why Do We Collect Information and How Do We Use It?
With respect to our App, Alliedstar will process your personal information only where legally permitted, such as where your consent has been obtained, where necessary for the performance of our contract with you, or where necessary for the performance of legal obligations. We do not sell your information, but may use it for marketing purposes with your consent. All purposes and activities for which we may use your personal information are set out below.
For customers and users in the United Kingdom or the European Economic Area, we also set out the applicable legal basis and our legitimate interests. Please note that, depending on the specific purpose for which we use your information, we may process your personal information on more than one lawful ground. If you need the specific legal basis on which we process your personal information where more than one legal basis is listed in the table below, please contact us.
| Purpose/Activity | Type of Information | Basis/Reason |
| Using your registered AS Connect account in the AS Connect App | Email address/mobile phone number, username, new account password, company name (clinic or lab), company address | Necessary for the performance of a contract with you |
| Communicating with you and responding to your inquiries or questions through the AS Connect App | Email address, name, phone number | Consent |
| Using our customer support services to fix software bugs/failures or other device failures | Email address, name, phone number | Necessary for the performance of a contract with you |
| Investigating, reporting, and responding to security and product quality issues, product failures, or user errors | Email address, name, phone number, address, marketing and communication preferences | Consent |
| Managing and maintaining App quality (including troubleshooting, data analysis, testing, system maintenance, support, data reporting, and hosting) | Your unique ID generated by the system when you register, email address, name, phone number, address, OS version information, device manufacturer, device model, and other basic device information | Necessary for the performance of a contract with you; necessary for compliance with legal obligations |
| Managing our relationship with you, for example: notifying you of changes to our terms or privacy policy; allowing you to contact us through our App; and sending you service-related information by email (for example, about software updates). We may need to notify you from time to time about updates to our App, Services, and Devices. We may use your personal information to contact you in this way. | Email address, name, phone number, address, IP address, your login data, OS version information, device manufacturer, device model, and other basic device information | Consent; necessary for compliance with legal obligations |
| Fulfilling legal obligations, for example to satisfy internal record-keeping and regulatory requirements and comply with legal provisions; or disclosing information during legal proceedings or government investigations | Email address, name, phone number, marketing and communication preferences | Necessary for compliance with legal obligations |
| Reviewing statistical data and tracking reports related to the use of Alliedstar Devices and Services | Email address, name, phone number, OS version information, device manufacturer, device model, and other basic device information | Consent |
In addition, there are circumstances in which we process or use information on behalf of customers in performing obligations under the Terms and Conditions and the applicable privacy agreements entered into with customers.
| Purpose/Activity | Type of Data | Basis |
| Hosting the AS Connect platform, which assists customers in sharing information with selected third parties through our App. For example, customers may use our App to share information with labs with which they have established cooperative relationships. | Email address, academic title, gender, name, phone number, and patient information that you choose to input and share through our App | UK/EU customers: as a processor under the data processing agreement entered into with you; US customers: as a business associate under the business associate agreement entered into with you |
US customers please click here for more information.
We are committed to ensuring compliance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). When you use our App to provide services to your patients, we will comply with the terms of the business associate agreement entered into with you. However, you should note that this does not replace the customer's obligation to obtain any necessary consent and/or authorization under the state and federal privacy laws applicable to you.
4. Information Collected Automatically
We may automatically collect certain information about your use of the AS Connect App, including your IP address, device information, and the date/time of your use of the AS Connect App. This information may be collected automatically through the use of Cookies, web beacons, and/or similar technologies for the purposes of storing your user and language preferences, recognizing you when you visit this App, providing you with access to this App, and managing the security of your account. We do not sell information collected through Cookies or similar technologies, nor do we use such information to send you marketing materials. For more information about Cookies, please click here to view our Cookie Policy.
5. Third-Party Information Collection
When you use the AS Connect App, you should also be aware that certain third parties may use automatic information collection technologies to collect information about you or your device. We do not control the collection or use of your information by third parties for the purpose of providing interest-based advertising services. However, such third parties, which may include your mobile service provider, mobile device manufacturer, or others, may offer you ways to choose not to have your information collected or used in this manner. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about advertisements or other targeted content, you should contact the relevant service provider directly.
6. What Information Do We Disclose?
We may share the information described in this Privacy Policy with third-party data processors and business partners within the scope of the purposes described in this Privacy Policy or as necessary to provide Devices and Services to you. For more information, please click here.
· On a lawful basis permitted by applicable law, we may provide your personal information to Alliedstar affiliates, business partners, or service providers, and/or your personal information may be accessed by Alliedstar affiliates, business partners, or service providers. In all such cases, access to personal information will be limited to the individuals and entities that need access to the information for the purposes described in this Privacy Policy.
· Where necessary, we may share personal information with external third-party service providers, such as providers of technical and administrative support; distributors and resellers that provide you with follow-up specific services; IT service and hosting providers; document and records management providers; translators; and similar third-party vendors and outsourced service providers, to assist us in providing Services, business operations, customer support, and meeting regulatory requirements. If we share your personal information with third parties for the foregoing purposes, we will enter into data processing agreements, business associate agreements, or other written privacy agreements (as applicable) to ensure that we obtain written assurances relating to the privacy and security of your personal information under the applicable laws of your jurisdiction.
· Where required by law, we may share personal information with regulatory authorities, law enforcement bodies, courts, supervisory authorities, government agencies, or other similar legal bodies. For any such disclosure, we will comply with the applicable data privacy and security laws in the relevant jurisdiction.
7. Security, Data Storage and Retention
Security
We are committed to ensuring the security of your personal information. We have implemented safeguards to protect the security of the personal information we hold about you. For example, we have implemented specific organizational and technical security controls designed to protect your personal information against unauthorized use, access, and disclosure, including but not limited to access controls, user authentication, encryption, firewalls, data isolation, and physical security controls. However, you should be aware that all exchanges of information over the Internet involve some degree of risk. We also recommend that you take additional measures to help ensure the security of your personal information, such as choosing a strong password and keeping it confidential. Failure to maintain the security and confidentiality of your password may result in unauthorized access to, use of, and disclosure of your personal information. If you believe that your password for our App has been compromised, please notify us immediately.
Location of Data Storage
Alliedstar has taken additional measures to securely store and isolate your personal information. Users' personal information is stored according to the user's geographic location. Our servers are located in China, the United States, Singapore, Japan, the United Kingdom, and the European Economic Area.
Data Retention Period
We will retain your personal information for the shortest period necessary to achieve the purposes of processing, in accordance with the laws and regulations applicable to this Privacy Policy. We will retain your personal information only as needed to provide Services to you and to comply with our legal and contractual obligations.
If applicable legal retention requirements require us to continue retaining your information, we will continue to protect your personal information and delete it after the statutory retention period ends. Depending on the jurisdictions governing our products and Services and the type of information involved, we may retain your personal information for a longer period. We primarily determine the retention period of personal information based on our internal policies on personal information storage, with reference to the following criteria: (1) whether you have consented to a longer retention period; and (2) requirements prescribed by law.
In some cases, we may use anonymized information ("anonymized information") in accordance with applicable law. Anonymized information does not constitute personal information and is not subject to the retention requirements set out in this Privacy Policy. However, during the period in which we retain anonymized information, we will maintain safeguards and procedures to prevent re-identification and negligent disclosure of anonymized information.
8. International Access and Transfer of Personal Information
Although the personal information we collect about you is maintained and stored in the locations identified above, our business operates globally and we may need to provide you with relevant service support. As a result, your personal information may be transferred to other countries, or accessed and processed by individuals located in those countries, where the laws may not provide the same level of protection for your information as the laws of your place of residence. If it is necessary to transfer your personal information to such countries, we will do so in accordance with applicable data protection laws. We will take steps to ensure that appropriate safeguards, such as contractual obligations, are in place to protect your personal information and your related rights in respect of personal information.
Customers in the United Kingdom or the European Economic Area please click here for more information.
Customers in the United Kingdom or the European Economic Area should note in particular that the personal information we collect from you may be transferred, stored, and/or processed outside the United Kingdom and the European Economic Area, including in China and the United States. For such transfers, we will endeavor to ensure that:
· Appropriate safeguards are in place, such as binding corporate rules or standard contractual clauses for data protection entered into between us and the recipient. You may contact us using the contact details listed in Section 11 to obtain a copy of the relevant safeguards; or
· The United Kingdom has made an adequacy decision confirming that the relevant territory or jurisdiction's data protection regime provides an adequate level of protection for personal information; or
· One of the derogations for specific situations set out in Article 49(1) of the GDPR (or the equivalent provision under applicable UK data protection law) applies to the transfer, storage, or processing.
If you need further information about the measures we take to protect your personal information, or if you would like to obtain a copy of the safeguards we have put in place to protect your information, please contact us at privacy@allied-star.com.
9. Marketing
We may from time to time use your personal information to provide you with information about our products and services, and about the products and services of our partner companies, that we believe may be of interest to you. We will send you such marketing information only with your consent. If you have previously agreed to receive marketing information, you may subsequently unsubscribe by clicking the "unsubscribe" link in the marketing email sent to you or by contacting us at privacy@allied-star.com.
10. Your Rights
We understand that rights relating to the privacy of personal information are very important. Please review the rights listed below according to your geographic location.
Customers located in the European Economic Area and the United Kingdom please click here to view your rights.
Your rights. Customers in the European Economic Area and the United Kingdom have the following rights (which we will respect):
· Right of access: You have the right to ask us for a copy of your personal information. We may charge you a small fee for this service where permitted by applicable law.
· Right to rectification: You have the right to ask us to correct information you believe is inaccurate. You also have the right to ask us to complete information you believe is incomplete.
· Right to erasure: Under certain conditions, you have the right to ask us to erase your personal information.
· Right to restriction of processing: Under certain conditions, you have the right to ask us to restrict the processing of your personal information.
· Right to object to processing: Under certain conditions, you have the right to object to our processing of your personal information.
· Right to data portability: Under certain conditions, you have the right to ask us to transfer the data we have collected to another organization, or directly to you.
· Right to lodge a complaint. If you believe that any use of your personal information by us violates applicable data protection laws and regulations, you also have the right to lodge a complaint with your local data protection authority. Any other legal rights or remedies available to you will not be affected by such a complaint.
You do not need to pay any fee to exercise your rights. If you make a request, we will respond within one month. If you wish to exercise any of your rights, please contact us at privacy@allied-star.com.
Customers located in the United States please click here.
Control of your information. By continuing to use this App, you consent to our collection and use of your information in accordance with this Privacy Policy. However, you should also note that you may use certain controls to manage Cookies and similar technologies that collect information. Please note that some of these tools may affect the functionality of this App and prevent certain features of this App and our software from operating properly. For mobile applications, you may also choose not to have your information collected and used by following the steps provided by your mobile service provider (Apple, Android, or other companies). Under applicable state laws, individuals in certain regions also have additional rights as described below.
California residents. California residents may request that we disclose to you the following information for the 12 months preceding your request:
· The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
· The specific pieces of personal information we collected about you;
· The business purpose for collecting your personal information, where applicable; and
· The categories of your personal information that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such personal information, where applicable.
· California residents also have the right to request deletion of their personal information and to opt out of the sale of their personal information. To make the above disclosure or deletion request, please contact us at privacy@allied-star.com. We will respond to your request in accordance with applicable law. We will not discriminate or retaliate against you for exercising your rights under the California Consumer Privacy Act of 2018 ("CCPA").
Children's Online Privacy Protection Act ("COPPA"). This App is not designed for use by children. If you discover that your child has provided us with information on this App, please contact us immediately.
11. Updates, Acceptance and Contact Information
Updates. Alliedstar may change or revise this Privacy Policy at any time without prior notice. All updated information will be posted on this page. You should visit this Privacy Policy frequently to ensure that you have the latest information. By continuing to use this App, you indicate that you have read and understood the terms of this Privacy Policy and any related updates.
Contact information. If you have any questions or concerns about this Privacy Policy, please contact Alliedstar's Data Protection Manager at privacy@allied-star.com or by the following means:
ZHENG SHI (施政)
DPO@ALLIED-STAR.COM
+86 21 5077 9629
Alliedstar is a company incorporated in China with its headquarters located at Floors 3-4, Unit 2, Building 3, No. 222, Section 3, West Outer Ring Road, Yanjiang District, Ziyang, Sichuan Province, 641300, China.
Customers in the United Kingdom or the European Economic Area, please click here.
Data controller. The data controller of your personal data is Ziyang Alliedstar Medical Equipment Co., Ltd. (Alliedstar). Alliedstar is a global dental digital device and software supplier in China, with its headquarters located at Floors 3-4, Unit 2, Building 3, No. 222, Section 3, West Outer Ring Road, Yanjiang District, Ziyang, Sichuan Province, 641300, China. Alliedstar is registered with the Information Commissioner's Office under registration number ZB492363. Alliedstar's Data Protection Officer in the United Kingdom is Simin Wang (simin.wang@share-info.com).
Data processor. As detailed in this Privacy Policy, in certain circumstances we will act as a data processor on your behalf, for example when we process personal data relating to the AS Connect platform that we operate. We also act as a data processor when we process patient information on behalf of customers. For more information, please refer to Section 3 of this Privacy Policy.
This Privacy Policy was last updated on July 10, 2026.
Appendix: Supplementary Information Applicable to Natural Persons in Mainland China